FedEx: Edit Your Account Details
FedEx Account Details | Edit the Origin Address | Upload Signature & Letterhead
In This Article
There may be times when you need to update the details associated with your FedEx account in Postsale.
In this article, we will look at how to:
- Update your FedEx account details
- Edit your FedEx account's Origin/Ship From address
- Upload a Signature and Letterhead image to your FedEx account.
Before We Begin
This article assumes that you have at least one FedEx account added to Postsale.
Edit Your FedEx Account
To update your FedEx account:
Procedure: Settings > Carrier Settings
- Go to Settings.

- Select Carrier Settings.
- Select FedEx.
- Select your FedEx account. Then, click Edit.
The following information can be updated:
Update Your FedEx Account Details
- Click the Edit link to the Account Details section of the Account Settings screen.

- Update the appropriate information.
The following information can be updated:
- Nickname: Used to identify the account when you have multiple FedEx accounts connected
- Account Number
- Rating: Select which rates you wish to view in in the Rate Calculator. The default is to view your account based rates. However, you can select to also view the FedEx List Rates.
- Pickup Type: Select whether you intend to drop your packages at a FedEx location, to contact FedEx to schedule a pickup, or to use a scheduled pickup. The Pickup Type selected in Postsale can affect your estimated rates. We suggest that you select the option that you and your FedEx representative setup for use with your account.
- FedEx Ground Economy Hub ID: Enter the Hub ID provided to your by FedEx when activating your FedEx account for FedEx Ground Economy services. Please reach out to FedEx if you need assistance identifying your Hub ID.
- Click the Save button to save your changes.
Edit Your Origin Address
The Origin Address is used as the Ship From address when shipping using your FedEx account. To modify the address:
- Click Edit Origin Address in the Origin Address section.

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Update the address with the correct information. Then, click the Save button.
International Settings
Bill Duties and Taxes To
Sets the default setting when creating an international shipment with FedEx. Select who will pay for any import taxes or customs fees from the drop-down menu:
- Sender – You, the merchant, pay for customs duties.
- Recipient – The customer pays for customs duties.
- Third Party – Someone else (like a shipping partner) will pay.
- Collect – The recipient must pay upon delivery.

Upload International Signature & Letterhead Images
FedEx uses Electronic Trade Documents (ETD) to submit international documents and customs forms electronically so that customs documents do not need to be printed and attached to the shipment. In order to use ETD, FedEx requires you to upload an image of your letterhead and signature to your FedEx account.
Letterhead & Signature Image Requirements
- Must be a GIF or PNG file format
- Signature image maximum dimensions: 240 x 25 pixels
- Letterhead image maximum dimensions: 700 x 500 pixels
If your file sizes are not correct, Postsale will resize the images when uploaded to meet the FedEx image size requirements.
Use the Upload Signature Image and Upload Letterhead Image buttons in the International Settings section to navigate to, select, and upload your images.
