Protect Your Shipments with Shipsurance
Cover your shipments against loss or damage with Shipsurance
In This Article
Shipping mishaps are uncommon, but when they happen they can be costly. Adding parcel insurance with Shipsurance through Postsale gives you an easy, cost-effective way to protect your shipments and recover losses if a package is lost or damaged in transit.
Shipsurance offers parcel insurance for both domestic and international shipments sent with major carriers like USPS, UPS, and FedEx. And because it's built right into Postsale, you can insure your packages and file claims with just a few clicks while saving up to 78% compared to carrier shipment protection rates.
In this article, we will show you how to cover your shipments with Shipsurance parcel insurance.
Before We Begin
This article assumes that you have orders in Postsale that are ready to ship, have connected at least one shipping carrier account, and that you are familiar with the process of creating shipping labels in Postsale.
In addition, it is important to note that:
- Shipsurance can be used to cover the full value of the package. Coverage cannot be combined with the carrier's declared value coverage.
- Shipsurance can be added to domestic and international shipments originating from the continental United States, Hawaii, or Alaska.
Cover a Shipment with Shipsurance
Let's take a look at how to add Shipsurance parcel insurance to a single shipment. Check out our Automatically Add Shipment Protection help article to learn how to configure Postsale to automatically apply Shipsurance parcel insurance to your shipments.
Real World Example
We have one order with a value large enough that we would like to add Shipsurance to cover the shipment. Since we only need to add protection to one shipment, we will add it manually.
Procedure: Search for > Select Order > Shipment
- Search for and select the order in the Orders Grid.
- Verify that the shipment is selected in the Dock.
- Expand the Package section. Then, check the Shipment Protection checkbox.
By default, the selected shipping carrier's shipment protection is applied to the shipment.
- Click the Provider drop-down menu and select Shipsurance.
- Select either Items or Other from the Value Source drop-down menu.
- Items: Specifies that you wish for the sum of the prices of all items on the order to be submitted as the coverage amount.
-
Other: Allows you to manually enter the coverage amount. (Be sure to enter the correct amount of coverage into the Amount field.)
Based on the Package Value you enter, the cost to add Shipsurance protection is displayed for you so that you know exactly what you will pay. (Domestic shipments: $0.75 per $100 and International shipments: $1.25 per $100)
You can also view the rate to ship the package and the Shipsurance fee separately in the Rate Selector.
Add Shipsurance to Multi-Package Shipments
When a single shipment is configured with multiple packages:
- Shipment protection is added to all packages in the shipment.
- Each package's value is entered individually:
- Select the package.
- Set Other as the Value Source.
- Enter the value of the package into the Package Value field.
The shipment protection you specified will now be added to the shipment when the shipping label is created.
Shipsurance Terms and Conditions
The first time you create a label with Shipsurance coverage selected, you will be prompted to review and accept the Shipsurance Terms and Conditions:
- Verify that the Insured Contact Information is correct. Use the available link to update the information if needed.
- Shipsurance requires that the insurer's contact information is provided for handling insurance and claims. This is the contact information for the person responsible for adding coverage and for handling Shipsurance claims for your shipments.
- Your Shipsurance contact information can be updated any time by going to Settings > Carrier Settings. Then, select Edit Contact Info in the Shipsurance Settings section.
- Review the terms and conditions.
- Then, click the Accept button.
The label will now be created.
Handle Claims
Need to file a claim? You can file your claim, view the status of your claim, and add supporting documentation when needed, all from within Postsale. Expand the sections below to learn more.
Search for Insured Shipments
Did you know that you can use an advanced search to quickly locate orders with insured shipments? Check out our help article to learn how.
File a Shipsurance Claim
When filing a claim:
- Loss Claims: You must wait 20 calendar days for Domestic shipments or 40 calendar days for International shipments before filing a claim with Shipsurance.
- Damage Claims: All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete.
Procedure: Search > Select > Processed Shipment
-
Search for and select the order.
- Select the shipment in the Dock.
- Expand the Package section.
- Click the File Claim button.
The File Shipsurance Claim pop-up opens.
- Verify that you have access to the email account listed in the pop-up. You'll need to access the email for an access code in the next step. Click OK to confirm you wish to file a claim.
A new browser tab opens to the Enter Verification Code prompt.
- Check for an email from Shipsurance containing your Shipsurance Email Verification Code. Enter the verification code and click Submit Code.
The Shipsurance claims form will open in a new web browser.
To help save you time, some of the necessary information has been filled in for you.
- Verify that all of the information in each section of the claim form is complete and accurate.
- Certify that the information in the form is correct. Then, click the Submit Claim button to file your claim.
A success message is displayed.
- Review the the confirmation page. It contains your claim number and complete claims instructions. We suggest either saving or printing the confirmation page so that you have the claim number and instructions for your records.
View a Claim
Procedure: Search > Select > Processed Shipment
-
Search for and select the order.
- Select the shipment in the Dock.
- Expand the Package section.
- Click the View Claim button. Then, click OK.
The View Shipsurance Claim pop-up opens and displays your claim number for you.
- Click OK.
A new browser tab opens to the Enter Verification Code prompt.
- Check for an email from Shipsurance containing your Shipsurance Email Verification Code. Enter the verification code and click Submit Code.
- Click Retrieve Claim Status to view the details of your claim.
The Check Claim Status page opens where you can:
- View the status of your claim and the claim history
- Cancel your claim
- Send a message to Shipsurance
- Read the Frequently Asked Questions
If you have any questions about your claim please email the Claims Department at postsaleclaims@shipsurance.com or call Shipsurance at 866-852-9956.
Add Supporting Documentation
In some instances, Shipsurance may require additional, supporting documentation in order to process your claim. Here's how to upload the supporting documentation:
Procedure: Search > Select > Processed Shipment
-
Search for and select the order.
- Select the shipment in the Dock.
- Expand the Package section.
- Click the View Claim button. Then, click OK.
A new browser tab opens to the Enter Verification Code prompt.
- Check for an email from Shipsurance containing your Shipsurance Email Verification Code. Enter the verification code and click Submit Code.
- Click Retrieve Claim Status to view the details of your claim.
- Drag and drop the additional claims documents into the Add Supporting Claim Documents section to upload them.
- The maximum file size that can be uploaded is 10MB
- The following file types are supported:
- PDF, PNG, JPG, JPEG, BMP, DOC, DOCX, RTF, TXT
- If you are having trouble uploading your files:
- Email your files to postsaleclaims@shipsurance.com
- Be sure to reference your claim number in the email
Good To Know
Here's a few things to keep in mind when covering your shipments with Shipsurance parcel insurance:
Shipsurance Terms & Conditions
Be sure to closely review the Shipsurance Shipping Protection Program Certificate of Insurance to familiarize yourself with all limitations and to ensure that the items being shipped are covered.
- The cost to add Shipsurance protection is billed weekly to the payment method on file in your Postsale account.
- Postsale communicates directly with Shipsurance. There are no additional forms you need to complete. Your package is covered as soon as you create the label.
- Shipsurance parcel insurance cannot be applied to shipments that include a USPS pay on use return label.
- Once a claim is filed for a shipment, the shipment can no longer be voided.
- If, for any reason, you are unable to access your orders and shipment within Postsale please use the following links to file a new claim or to check kthe status of an existing claim.