This article answers many frequently asked questions about managing your Postsale account. As always, if we can help in any way, please feel free to contact us.

Where can I view my billing information in Postsale?

You can view your billing information by going to Settings > Account Settings > Billing.

What information is available on the Billing screen?

The following information can be viewed on the billing screen:

1 - A running total of shipments created in the current billing period
2 - The date range of the current billing period
3 - A running total value of the shipments with shipment protection
4 - The date of your next Shipment Protection invoice, billed weekly
5 - A running total of what you will be billed for shipment protection on your next invoice
6 - The plan you are currently on
7 - The date of the next Postsale invoice, billed monthly
8 - The payment method used for billing

Can I switch between plans?

Yes. You can change the Postsale Plan that you are on at any time. Go to Settings > Account Settings > Billing and click the Select a Different Plan link. You will be presented with a list of all available Postsale plans with your current plan highlighted. Select the plan to which you wish to switch and click Next.

Be sure to review the Plan Change Information. Then, click Continue to confirm you wish to proceed with changing your plan.

• Make sure to review what's included in the new plan you're switching to so you don't run into any limitations that may affect your shipping workflow.
• Your current plan will remain active until the end of your current billing cycle. The new plan will take effect on the first day of the next billing period.

How do I manage my payment methods or change the payment method I use?

Go to Settings > Account Settings > Billing and click Manage Payment. From here, you can:

• Set any of the payment methods you currently have on file as the default payment method.
• Manage the payment methods you currently have on file.
• Add a new payment method. The following payment methods can be used:
  • Credit Card
  • Apple Pay
  • Google Pay

Where can I find and view my previous Postsale invoices?

Postsale invoices can be viewed from the Billing screen. Go to Settings > Account Settings > Billing. Locate the Invoice section and click the View link for the invoice you wish to view.

The invoice preview lets you download a PDF or print the invoice.

How can I cancel my plan?

You can cancel your Postsale plan at any time. Go to Settings > Account Settings > Billing and click Cancel Plan.

• Your current plan will stay active until the end of the current billing cycle.
• Any unpaid shipment protection fees will be charged when you cancel your plan.
  • You can keep adding shipment protection to your shipments until your billing cycle ends. We'll bill you weekly for any new shipment protection fees until your plan is canceled.

Am I able to reactivate my plan?

Yes. You can reactivate your plan at any time. Go to Settings > Account Settings > Billing and click Reactivate Plan.