Void, Copy, & Delete Shipments

Manage your Postsale shipments | Void | Copy | Delete

In This Article

Quick Tip Video Before We Begin Void a Label How To Void a Label Good to Know Copy a Shipment Exact Copy How To Copy a Shipment Delete a Shipment How To Delete a Shipment Are You Sure? Good To Know

Managing your shipments is an important part of the shipping process. You may need to void a shipping label that was printed in error, copy a shipment so that it can be corrected and processed again, copy a shipment when products need to be shipped in more than one package, or delete a shipment that was created in error.

In this article, we will walk through how to void a shipping label, how to copy a shipment, and how to delete shipments that are no longer needed.

Quick Tip Video

We also have a Quick Tip video that covers voiding and copying shipments.

Before We Begin

Since we will be managing shipments, this article assumes that:

You have orders in Postsale
You have created a label for at least one order

Void a Label

Once a label has been created, the shipment details cannot be edited. If an error was made, the best course of action is to void the label, then copy the shipment, make any needed corrections, and create a new shipping label.

In this section, we will walk through voiding a shipping label.

How To Void a Label

Select the order in the Orders Grid.
Open the Dock.
Verify that the shipment is selected in the Shipments Grid.
Click the Void X Label button. (X indicates the number of labels being voided)
Click the Void button to verify that you wish to void the label.

The label is voided. The Shipments Grid and the Rate Selector indicate a voided status.
Learn how to create automations to automatically update the order's status or to send an email when a label is voided.

The label is voided and is indicated by icons.

Good to Know

Here are a few things to know when voiding labels:

USPS Labels: There is a time frame in which USPS labels may be voided. After this time, a refund request is submitted to USPS.
- Domestic labels:
  - Can be voided until 12:30 a.m. CT the day after the mailing date
  - Must not have been scanned into the USPS system
- International labels:
  - Can be voided until 12:30 a.m. CT the day after the label creation date
  - Must not have been scanned into the USPS system
USPS Unused Label Refund Processing: Per the USPS, “As part of our ongoing efforts to protect the United States Postal Service and our customers against fraud the United States Postal Service Commercial System will hold requests for unused label refunds for 14 days before processing. As a reminder, labels that have been refunded are not to be entered into the mail stream. Per USPS policy (USPS DMM Reference 604.8.4 Counterfeit Postage) any items mailed with counterfeit postage will be considered abandoned and are subject to being opened and disposed of at the Postal Service’s discretion.”
Voiding a label cannot be undone.
When a label is voided, a cancellation request is sent to the shipping carrier associated with the shipping label.
Discard all voided shipping labels to avoid accidentally shipping a package with a voided label.
See the Copy a Shipment section below to learn how to copy a voided shipment so that you can correct any errors with the shipment and create a new label.

Copy a Shipment

You may need to copy a shipment after voiding a label so that you can correct any errors with the shipment details then create a new shipping label. You may also need to copy a shipment when you need more than one label for an order such as when the products need to be shipped in more than one package.

Exact Copy

When you copy a shipment, Postsale makes an exact duplicate of the shipment. The new, copied shipment will not reflect any changes you may have made to the Order, such as updating the Ship To address in the order's details.

Be sure to double-check and update all of the shipment details in the copied shipment prior to creating a label for the shipment.

In this section, we will explore how to copy a shipment.

How To Copy a Shipment

Select the order in the Orders Grid.
Open the Dock.
Verify that the shipment you wish to copy is selected in the Shipments Grid.
Click the Copy button.

This shipment is copied and appears in the Shipments grid.

You can now make any needed updates or changes to the shipment and create a new label.

Delete a Shipment

You may need to delete a shipment from time to time. Maybe you clicked the Copy button one too many times and don't need the additional shipment.

Let's take a look at how to delete an unneeded shipment.

How To Delete a Shipment

Select the order in the Orders Grid.
Open the Dock.
Verify that the shipment you wish to delete is selected in the Shipments Grid.
Click the Delete button.
Click the Delete button to confirm that you wish to permanently delete the selected shipment.
Click Cancel to exit the prompt without deleting the shipment.

Are You Sure?

Deleted shipments cannot be restored. They are gone forever. Please double check that the correct shipment is selected and that you truly do need to delete the shipment.

This shipment is permanently deleted.

Good To Know

Here are a few things to know about deleting shipments:

Deleted shipments are permanently deleted and cannot be restored.
If the deleted shipment is the only shipment for the order, Postsale will create a new, unprocessed shipment.

manage shipments delete shipment delete void void label copy shipment copy